Exit Interviews
Exit interviews are interviews conducted with the employee who is leaving. The chief goal of an exit interview is to learn the reasons for the person’s departure with the premise that it can provide helpful information of how to improve to the organization. Many organizations ignore the opportunity that exit interviews provide because they have not been performed in the past and it can be a daunting task to implement. In addition, like people, organizations often do not like criticism. Do not allow practice insecurity and defensiveness to become an obstacle to holding them.
It is not mandatory for employees to attend exit interviews nor is it mandatory for them to answer the questions. Accept gracefully if they decline to answer any questions.
Exit interviews provide the platform for the employee to voice their opinions, to feel heard and potentially to leave on a positive note. It should be emphasized that it is up to the employer to keep the meeting positive and to listen more than speak. The interviewer should be reassuring rather than put pressure on the interviewee. A calm, objective demeanor without blame and finger pointing always provides the best outcome. Prepare your topics ahead of time and take notes during the interview. The objective is to make peace, shake hands and leave friends, not enemies.
Exit Interview Questions
What is your main reason for leaving?
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Do you have any other reasons for leaving?
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Is there anything that could have been done sooner to prevent the situation from developing?
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What have you enjoyed about your time with us?
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What has been frustrating or difficult about your time with us?
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Describe the culture of the practice.
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Describe communication within the practice.
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What improvements can the practice make to customer service?
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What improvements can the practice make for its employees?
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Would you consider working for us again in the future?
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